We're here to help you get the most out of your AI-powered running coach. Below you'll find answers to common questions and ways to contact us.
Download the app from the App Store, grant HealthKit permissions to access your workout data, and start getting AI-powered insights about your running performance.
Insight Run accesses your workout data from Apple HealthKit including distance, duration, heart rate, and pace. All data is processed locally on your device. For detailed information, please see our Privacy Policy.
Our AI analyzes your running data to provide personalized insights, training recommendations, and performance analysis. The AI uses advanced language models to understand your running patterns and provide actionable feedback.
Yes! Your health data is stored locally on your device. We use industry-standard encryption for any data transmitted to our AI services. We do not sell or share your personal data with third parties.
Insight Run works with all Apple Watch models that support HealthKit and workout tracking. For the best experience, we recommend Apple Watch Series 4 or newer.
You can delete your data at any time directly from the app's settings. Since most data is stored locally on your device, deleting the app will also remove all local data. For information about data deletion requests, see our Privacy Policy.
Make sure you've granted the necessary permissions in your iPhone Settings:
Ensure you have an active internet connection, as AI insights require connectivity to process your data. If the issue persists, try closing and reopening the app.
Try the following steps:
Can't find what you're looking for? We'd love to hear from you!
For technical support, feature requests, or general inquiries:
support@altcode.studioWe typically respond within 24-48 hours during business days.
We regularly update Insight Run with new features, improvements, and bug fixes. Enable automatic updates in the App Store or check regularly for new versions.
Your feedback helps us improve! If you have suggestions for new features or improvements, please email us at support@altcode.studio
Enjoying Insight Run? Please consider leaving a review on the App Store – it helps other runners discover our app!
Last updated: October 30, 2025