Support
Welcome to Insight Run Support
We're here to help you get the most out of your AI-powered running coach. Below you'll find answers to common questions and ways to contact us.
Frequently Asked Questions
How do I get started with Insight Run?
Download the app from the App Store, grant HealthKit permissions to access your workout data, and start getting AI-powered insights about your running performance.
What data does Insight Run access?
Insight Run accesses your workout data from Apple HealthKit including distance, duration, heart rate, and pace. Your health records stay in Apple Health on your iPhone. If you turn on AI coaching, the anonymized metrics needed for an answer are sent for analysis. For detailed information, please see our Privacy Policy.
How do the AI insights work?
Our AI analyzes your running data to provide personalized insights, training recommendations, and performance analysis. The AI uses advanced language models to understand your running patterns and provide actionable feedback.
Is my data secure?
Yes. Your health records stay on your device, and everything sent to our servers is encrypted. We never sell your data. AI coaching is opt-in: only with your consent are anonymized workout metrics shared with an AI service to generate your coaching, and you can turn it off at any time in Settings.
What Apple Watch models are supported?
Insight Run works with all Apple Watch models that support HealthKit and workout tracking. For the best experience, we recommend Apple Watch Series 4 or newer.
How can I delete my data?
Deleting the app removes everything Insight Run stores on your iPhone, including your coach conversations. Disconnecting Strava in Settings removes your synchronized Strava data from our servers, and your health records stay in Apple Health, where you manage them. To delete the pseudonymous data linked to your app identifier, email us or see our Privacy Policy.
Technical Issues
The app won't connect to HealthKit
Make sure you've granted the necessary permissions in your iPhone Settings:
- Open Settings on your iPhone
- Scroll down and tap on Insight Run
- Tap on Health
- Enable all requested permissions
Insights are not generating
Ensure you have an active internet connection, as AI insights require connectivity to process your data. If the issue persists, try closing and reopening the app.
App crashes or freezes
Try the following steps:
- Force close the app and reopen it
- Restart your iPhone
- Check for app updates in the App Store
- If the issue persists, contact support
Contact Us
Can't find what you're looking for? We'd love to hear from you!
Email Support
For technical support, feature requests, or general inquiries:
support@altcode.studioWe typically respond within 24-48 hours during business days.
System Requirements
- iOS 18.0 or later
- iPhone XS, iPhone XR or newer
- Apple Watch (optional, for enhanced tracking)
- Active internet connection for AI insights
- HealthKit access permissions
App Updates
We regularly update Insight Run with new features, improvements, and bug fixes. Enable automatic updates in the App Store or check regularly for new versions.
Feedback
Your feedback helps us improve! If you have suggestions for new features or improvements, please email us at support@altcode.studio
Enjoying Insight Run? Please consider leaving a review on the App Store – it helps other runners discover our app!
Last updated: October 1, 2026